Frequently Asked Questions

What is the WGAMING Club?

The WGAMING Club is our very own fan loyalty program. It allows you to connect with us on a deeper level — rewarding you for the various interactions you have with us like: following us on our socials, buying the Official Jerseys, joining our YouTube Membership, or attending our in-person events organized by Paper Rex.

I’ve signed up, what now?

That’s it! After signing up and linking your various accounts, your profile will reflect the achievements earned through supporting Paper Rex so far. We will be releasing new features, achievements and rewards for the most dedicated fans known as ‘Club VIP’.

How do I become a Club VIP?

While we cannot exactly reveal the specifics, the Club VIP is an invite-only status reserved for the most distinguished WGAMING Club members. If you consistently attend PRX events, follow and engage on socials, participate in activities on Discord, subscribe to YT memberships - all of these variables factor in. We want to reward fans who have not only spent money but put in time and effort as well. If you are a Club VIP then we think you deserve the recognition!

i.e. Following Paper Rex for a long time doesn’t automatically get you in, nor does buying every jersey we've released. Our proprietary algorithm factors in all aspects of a fans journey, everything counts, so keep supporting Paper Rex and one day maybe you’ll become a VIP too :)

How do I unlock achievements?

Simply sign-up for an account and connect your socials. Achievements are auto-unlocked after syncing your various accounts with your WGAMING ID.

What do the achievements mean?

You can hover over or tap on the achievement to see what it means or visit the gallery page to learn more!

I bought the Jersey, but I don’t see my achievement?

Currently we only support unlocking Jersey achievements for official merch shop (https://shop.pprx.team) and our physical events in Singapore such as the ‘Pasar Malam’. If you bought your jersey from a third-party or another offline event, our staff may be able to verify your purchase in-person only.

I bought the PRX Official Jersey at an event, physical store or Pasar Malam. Will I get the achievement?

Currently we only support unlocking Jersey achievements for our physical events in Singapore such as the ‘Pasar Malam’. If you bought your jersey from a third-party or another offline event, our staff may be able to verify your purchase in-person.

I bought my Jersey from the PRX Shop or Pasar Malam but I still don’t see my achievement?

We allow syncing up to two (2) email addresses. If you used a secondary email for your purchase, try to sync the secondary email to your WGAMING account first. If you recently bought your Jersey, please understand it will take up to 5 business days for the achievement badge to appear on your profile.

My sibling/parent/friend/partner bought the Jersey from the PRX Shop or Pasar Malam so I didn’t get the Jersey Badge achievement, can I request it?

We allow syncing up to two (2) email addresses per profile. If someone else used their email for your purchase, try to sync the secondary email to your WGAMING account first. Please note: You will need to have access to the email or be able to contact the person to verify the email for you.

I bought the PRX Team Capsule in VALORANT but my badge isn’t showing up?

To verify your purchase, you will need to connect your RiotID with WGAMING Club. Once done, make sure that you have ‘equipped’ the PRX VCT Team Capsule player card on your VALORANT profile.

I didn’t receive the login email.

Please check your spam folder first. If you still haven’t received the login email after 30-60 minutes, find us in Discord to troubleshoot or contact us at support@wgaming.gg.

Help! I am having trouble signing in.

Please contact us in Discord or via support@wgaming.gg so we can better help you solve your issue. Please provide as much detail as possible.

The Instagram connection is not working.

Since alpha launch in 2024, certain social media platforms have changed the way they handle data access and privacy. For now, the Instagram connection is no longer supported. We will release an update on Discord whenever this happens.

How do I delete my account and data?

To request to review, update, or delete your personal information, please visit: wgaming.gg/data-request. You must be logged in.